Frequently asked questions
How do I find my right size?
Most of our pieces run true to size, so your usual size is a safe choice.
If you're between two sizes, we recommend going up for a relaxed, comfortable fit.
You'll find a detailed size guide with measurements on each product page — check it before ordering so your piece fits beautifully first time.
Is shipping really free?
Yes — every order ships free, with no minimum spend and no exceptions. What you see is what you pay; no surprise costs at checkout.
How do I track my order?
Every order comes with a track & trace code, so you can follow your parcel accurately from the moment it's on its way. You can check your package anytime on our "Track Your Order" page.
What if it doesn't fit or I change my mind?
No stress — you have 30 days from delivery to return your piece.
To start a return, simply email us at support@lumedelabel.com and we'll guide you through it.
Just make sure your item is unworn and in its original condition. Shopping with us is completely risk-free.
Is it safe to pay on your store?
Absolutely. Every payment is processed through secure, SSL-encrypted checkout, so your details are always protected. Your security is our priority.