Refund policy

A Smooth and Confident Return Experience

At Lume De Label, we want every order to feel just right. If something doesn’t meet your expectations, our return process is simple, clear, and designed to give you peace of mind.

Return Window

You have 30 days from the day your order is delivered to request a return.

Eligibility Requirements

Items must be unused and unworn.
Items must be in original condition.
All original packaging must be included.
There are no restocking fees.

How to Start Your Return

Email us at support@lumedelabel.com with your order number.
Our team will walk you through each step and provide the return instructions.

Shipping Your Return

Return shipping costs are the customer’s responsibility.
We suggest using a tracked shipping method to ensure safe delivery.

Exchange Requests

If you prefer an exchange instead of a refund, let us know in your email. We will help you choose another size or piece when available.

Refund Timeline

Once your return is received and inspected, your refund will be processed within 7 business days.
Refunds are issued to the original payment method.
Your bank or payment provider may need extra days to finalize the transfer.

We’re Here to Help

If you have questions or need support at any stage, reach out at support@lumedelabel.com. Our team is always here to assist and ensure you feel confident shopping with Lume De Label.