Terms of service

Lume De Label is the brand name of Lume De Label. These Terms of Service govern access to and use of the website https://lumedelabel.com/ operated by Lume De Label with its registered office at 15 Helene St, Ardeer VIC 3022, Australia. The Terms apply to all visitors, customers, and anyone interacting with the Website or purchasing products through it.

By accessing the Website or using any of our services, you agree to be legally bound by these Terms. If you do not accept them, please refrain from using the Website.

Company name: Lume De Label
Address: 15 Helene St, Ardeer VIC 3022, Australia
Email: support@lumedelabel.com

You can also discover the latest looks and brand moments on Instagram at @lumedelabel.

Browsing the Website does not require registration. Creating an account is only necessary when placing an order or accessing certain services. Lume De Label offers women’s fashion through the Website, and these Terms define the rights and responsibilities between you and Lume De Label.

The words we, us, and our refer to Lume De Label throughout these Terms.

Any new features, tools, or services added to the Website will also fall under these Terms. We may revise these Terms at any time, and the version published on the Website will always be the one that applies.

Our online store operates using Shopify Inc., which provides the underlying e-commerce infrastructure.

SECTION 1 – ONLINE STORE CONDITIONS

By agreeing to these Terms, you confirm that you are legally permitted to enter into binding agreements under the laws of your place of residence, or that you have approval from a parent or legal guardian if required.

You may not use the Website or its content for unlawful activities or to violate applicable laws, including intellectual property regulations. Uploading or transmitting harmful code, viruses, or disruptive software is strictly prohibited. Any violation may result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service or restrict access to the Website to anyone at any time.

You understand that non-payment data may be transferred across different networks and adapted to technical requirements. Payment details are always handled using secure encryption technologies.

You may not copy, duplicate, resell, or exploit any part of the Website or services without written permission from Lume De Label.

Headings used throughout these Terms are included for clarity only and do not affect interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

Information on the Website is provided for general reference only. We do not guarantee that all content is accurate, complete, or current. Materials may change over time and are not intended to replace professional advice.

We may update Website content at any moment, but we are not obligated to do so. It remains your responsibility to monitor changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Product pricing and availability may change without notice.

We reserve the right to modify or discontinue products, services, or Website features at any time. We are not responsible for changes to pricing, availability, or access to the Website.

SECTION 5 – PRODUCT INFORMATION

Some products may be available exclusively online and in limited quantities. Returns and exchanges are governed by our Return & Refund Policy.

While we aim to display products accurately, variations in colour or appearance may occur due to screen settings or device differences.

We may limit sales by region or customer group and update product descriptions or availability at our discretion. We do not guarantee that products will meet individual expectations or that all issues will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We reserve the right to refuse or cancel orders. Limits may apply to quantities purchased per order, household, or customer. If an order is affected, we will contact you using the details provided.

You agree to provide accurate and current account and billing information. For details on returns, please review our Return & Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

The Website may provide access to third-party tools or services that we do not control. These tools are made available as provided by their operators.

Your use of third-party tools is at your own discretion and risk. Please review the applicable terms and policies before using them. Any future tools added will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

Some content or services may be supplied by third parties. External links are provided for convenience only, and we are not responsible for third-party websites, products, or actions.

Any concerns about third-party offerings should be addressed directly with the relevant provider.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you submit content such as reviews, comments, or suggestions, you grant Lume De Label the right to use that content without restriction or compensation.

We are not required to keep submissions confidential or respond to them. We may remove content we deem unlawful, offensive, or inappropriate.

You are responsible for ensuring your submissions do not infringe on third-party rights or contain harmful material. We are not responsible for user-generated or external content.

SECTION 10 – PERSONAL INFORMATION

Your personal information is processed in line with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Website may contain errors or omissions related to product descriptions, pricing, availability, shipping, or promotions.

We reserve the right to correct inaccuracies or cancel orders if information is incorrect, at any time and without prior notice.

SECTION 12 – UNACCEPTABLE USES

The following actions are not permitted:
(a) violating applicable laws or regulations;
(b) encouraging illegal activities;
(c) breaching intellectual property rights;
(d) harassing, abusing, or discriminating against others;
(e) sharing misleading or false information;
(f) distributing harmful software;
(g) collecting personal data without authorization;
(h) engaging in spam, phishing, or scraping;
(i) bypassing security features;
(j) using the Website for unethical or offensive purposes.

Access may be restricted if these rules are violated.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service. Use of the Website and services is at your own risk.

All services and products are provided as available, without warranties of any kind. Lume De Label and its partners are not liable for damages arising from use of the Website or services, to the extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Lume De Label and its affiliates against claims or expenses arising from violations of these Terms or applicable laws.

SECTION 15 – SEVERABILITY

If any part of these Terms is found unenforceable, the remaining provisions remain valid.

SECTION 16 – TERMINATION

Any obligations incurred before termination will survive. You may stop using the Website at any time. We may terminate access without notice if these Terms are breached.

SECTION 17 – COMPLETE AGREEMENT

These Terms, together with referenced policies, constitute the full agreement between you and Lume De Label and replace prior agreements.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Australia.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The latest version of these Terms will always be available on the Website. Continued use of the Website after changes indicates acceptance of the updated Terms.

SECTION 20 – RETURNS AND REFUNDS

A Smooth and Confident Return Experience

At Lume De Label, we want every order to feel just right. If something doesn’t meet your expectations, our return process is simple, clear, and designed to give you peace of mind.

Return Window

You have 30 days from the day your order is delivered to request a return.

Eligibility Requirements

Items must be unused and unworn.
Items must be in original condition.
All original packaging must be included.
There are no restocking fees.

How to Start Your Return

Email us at support@lumedelabel.com with your order number.
Our team will walk you through each step and provide the return instructions.

Shipping Your Return

Return shipping costs are the customer’s responsibility.
We suggest using a tracked shipping method to ensure safe delivery.

Exchange Requests

If you prefer an exchange instead of a refund, let us know in your email. We will help you choose another size or piece when available.

Refund Timeline

Once your return is received and inspected, your refund will be processed within 7 business days.
Refunds are issued to the original payment method.
Your bank or payment provider may need extra days to finalize the transfer.

We’re Here to Help

If you have questions or need support at any stage, reach out at support@lumedelabel.com. Our team is always here to assist and ensure you feel confident shopping with Lume De Label.

SECTION 21 – CONTACT INFORMATION

For any questions or support, please contact:

Company name: Lume De Label
Address: 15 Helene St, Ardeer VIC 3022, Australia
Email: support@lumedelabel.com

You can also discover the latest looks and brand moments on Instagram at @lumedelabel.

We appreciate you choosing Lume De Label and look forward to being part of your personal style journey.