Privacy policy

Privacy matters to us in practical, everyday ways. This policy explains how personal information is handled when you visit https://lumedelabel.com/, place an order, or get in touch with our team. By using our website, you acknowledge and accept the practices described below. If you do not agree with how data is handled, please discontinue use of our services.

Who We Are

Company name: Lume De Label
Address: 15 Helene St, Ardeer VIC 3022, Australia
Email: support@lumedelabel.com

You can also discover the latest looks and brand moments on Instagram at @lumedelabel.

Data We Collect

When you interact with our website, we may collect the following information:

  • Technical data such as IP address, browser type, device information, and time zone
  • Order-related details including your name, email address, phone number, shipping address, and payment information
  • Information you choose to share when contacting us, such as customer support inquiries

How We Use Your Data

Your information is used to:

  • Process and deliver your orders accurately
  • Communicate with you regarding your purchase or inquiries
  • Provide customer support when needed
  • Protect our website and reduce the risk of fraud
  • Improve and personalize your shopping experience
  • Send marketing updates or offers only if you have chosen to receive them

Sharing Your Data

Your data is shared only when necessary and only with trusted partners, including:

  • Payment service providers
  • Shipping and delivery partners
  • Technical and marketing platforms such as Shopify

We do not sell, rent, or trade your personal information.

Cookies

Cookies are used on our website to:

  • Remember your preferences and settings
  • Help the site function smoothly and efficiently
  • Display content that is relevant to you

You can adjust your browser settings to refuse cookies. Please note that some website features may not function properly if cookies are disabled.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Ask for corrections or deletion of your data
  • Limit how your data is used
  • Receive a copy of your data in a portable format
  • Withdraw consent at any time, including opting out of marketing emails

To exercise any of these rights, please contact us at support@lumedelabel.com.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If such data is identified, it will be removed promptly.

International Data Transfers

If you are located in Australia, New Zealand or the United Kingdom, please be aware that your personal information may be processed or stored outside your country of residence. This may include countries such as the United States, where our partners like payment providers, technology platforms, or logistics services operate. We take appropriate steps to ensure all data transfers are handled securely and responsibly.

Data Security and Retention

We apply appropriate security measures to protect your personal information. Data is retained only for as long as necessary to:

  • Provide our services
  • Comply with legal requirements
  • Resolve disputes when required

Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always apply to your use of the Lume De Label website, so we recommend reviewing it occasionally.

Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us:

Company name: Lume De Label
Address: 15 Helene St, Ardeer VIC 3022, Australia
Email: support@lumedelabel.com

You can also discover the latest looks and brand moments on Instagram at @lumedelabel.

Thank you for choosing Lume De Label. We are dedicated to handling your personal information with care while providing a smooth and trustworthy shopping experience.