Frequently asked questions
Do you offer free shipping?
Yes, all orders include free shipping. There are no minimum order amounts or special conditions.
What is your return policy?
We hope you love your purchase — but if it's not quite right, you have 60 days from delivery to request a return. We just ask that items are unworn, in their original condition, and returned with all the original packaging. To start a return, contact us by email: support@lumedelabel.com.
How long do refunds take?
Once your return has been received and inspected, refunds are processed within 7 business days. Your bank or payment provider may take additional time to complete the transfer.
Which payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, Shop Pay, and Visa. All payments are securely processed using SSL encryption.